MSys Technologies Enables Remote Workforce with Intelligent Automation for IT Support
For over two decades, our client has been a pioneer of cloud software and solutions in the East Bay area. Its time-adaptive solutions and user-friendly application have catapulted its status to one of the most popular platforms for Internet Service Providers (ISPs) across the United States. As an organization that continues to proliferate, it needs to adapt to ultramodern IT support processes.
To curb community outbreak of the coronavirus, many companies directed employees to work from the safety of their homes. Naturally, ISPs experienced tremendous pressure to deliver a seamless experience to existing and (a growing number of) newly inducted consumers. The stress on ISP’s inadvertently relayed on to our client- our client had to raise their game to ensure customer retention while supporting the latest technologies. The spike in demand, coupled with their own 100% remote workforce, technologically challenged our client to offer increased flexibility and scalability. They had to figure out a way to ensure the quick rollout of new services, efficient operations, maintenance, and the convergence of technologies and devices.
MSys Technologies extended post-development SLA driven resolution involving LI, L2, and L3 support. With our team’s help, the core team could now focus on their clients and mission-critical tasks. Round-the-clock IT support from us meant that we could cater across time zones with minimal downtime, therefore fueling the engine of a remote workforce.
To understand our comprehensive action model, including the discovery phase and the use and execution procedures of tools and technologies, please download the complete case study.