Software Product Sustenance and Support Services

Extending your software products lifecycle to maintain profitability

As the world inches towards digital experience and technology becomes a complex affair, organizations require a digital overhaul. It isn’t a choice, though. Failing to provide digitize services, a company immediately risks its survival. Further, the need to deliver products consisting of multilayered functionalities and intertwined technologies deaccelerates their speed to market. Also, mature software products demand constant upgradations and maintenance to keep customers’ happy.

Retain Customers and Keep Products Up and Running

Product vendors are facing the daunting challenge of keeping pace with the rapidly changing technology landscape and are in a fix on how to deal with both new product development as well as sustaining existing products. With right partners, sustaining a product becomes a source of competitive advantage through lean processes, superior customer experience, and data synthesis to discover new customer needs; resulting in customer retention and enhanced revenue at reduced TCO.

"With right partners, sustaining a product becomes a source of competitive advantage through lean processes, superior customer experience and data synthesis"

A Reliable IT Partner Enables Mindful Product Development

Exploring options such as moving from on-prem to SaaS models can help companies better serve existing customers while acquiring new ones. However, to meet these expectations, drive added revenue, and revitalize mature products, companies need a proven product sustenance partner.

MSys Technologies’ in-house infrastructure of tools, client-partnerships, and innovation lab coupled with its precision-driven robust frameworks ensure relentless support to your end-of-life software products. Our intelligent services for sustaining products, pillared on analytics and machine learning, seamlessly integrate with existing defect resolution systems, enable faster turnaround time, and reduce cost in maintaining these products.

Our robust Software Product Sustenance and Support model consist of niche-expertise engineering teams ready to deliver on-site or offshore. Our support ensures extended life of your legacy products, augment operational excellence, drive revenue, and ultimately consolidates the market position. As part of our Sustenance engineering, we ensure periodic software updates and patches release, reconstruct end-user problems and fix it, implement performance tuning, and periodically review codes and facilitate future releases.

Our Software Product Sustenance and Support services include:

L1 to Ln support
From basic troubleshooting to advance troubleshooting, Service Desk support, Incident, and Problem Management, Bug Fixes, Data Migration, and Technical Consultation; while strictly adhering to the SLAs and abiding by the ITIL compliant processes

Sustaining Engineering
Addition of new services and feature extensions, test optimization, technology enhancements, localization, and customization

Re-Engineering/R&D Services
Leveraging emerging technologies, re-architecting, and white labeling for enhanced performance, scalability

Re-platforming
Investigation of suitable platforms, cost-benefit analysis, going fully cloud-native and integration with other platforms with progressive Migration

Tools and Accelerators
Enabling Remote Diagnosis and data collection for triage, Preventive and Corrective Maintenance Professional Services

Our Customer Speaks

“Thanks to MSys Technologies, we were able to upgrade our mature product to cloud-native features. We were able to pass the core benefits of cloud to our customers, and we experienced an increase in our revenue. MSys were thorough professionals. Their handpicked team knew the core and thus, were productive from day 1. We look forward to engaging with other key projects.”

– CTO of a financial software product company in the USA.